SHIPPING AND RETURNS
By using www.Scotty.club website, you agree to obey the Terms of Service and Conditions of Use. The website is constantly changing and these terms and conditions may change from time to time. Scotty.Club reserves the right to change the terms and conditions without notice.
Payment For Goods And Delivery Charges
All payments including all shipping and handling fees must be made by either credit or debit card. Scotty.Club will not accept any other form of payment. All transactions are completed on a secure server.
We want your Scotty.Club experience to be great from browsing, ordering to delivery. Once your order is placed, We aim to process the order within 3 days. We’ll send a confirmation email with tracking information as soon as the item(s) leaves the warehouse.
Depending on your location and stock availability, you can expect your items to approximately from 3 to 10 business days after purchase.
The Scotty.Club collection has varied products, please see information for shipping rates and delivery services when going through the check-out stage. Depending on country of delivery, additional taxes, duties and custom charges may apply, unfortunately this is beyond our control therefore the responsibility is with the purchaser (when applicable).
NB: We don’t ship on weekends or public holidays; if your order is placed over the weekend, we’ll ship the goods on the following business day.
Non Receipt Of Goods
If you have not received your goods within 14 days of dispatch please contact us as a priority to initiate action. Any goods reported missing or not delivered out-with this time are not eligible for replacement or reimbursement.
Scotty.Club reserve the right to cancel orders at any stage of the ordering and warehousing process. Scotty.Club contract with customers is not initiated until the goods have been dispatched. Scotty.Club brand and stock contracts supersede customer contracts in regards to stock pricing and availability.
Cancellation Of Order
We stipulate that cancellations and amendments can only be carried out within the initial stages of the order being processed. Once your order has been "picked" unfortunately we cannot process any cancellations or amendments from this stage as the shipment of your order has been arranged and is now uneditable.
Please contact our Customer Service Representatives to arrange for any cancellations or amendments to be made before your order has moved from staging.
We always try to facilitate cancellations however, if a cancellation request is made out-with our Customer Services hours, we cannot guarantee that it will be granted as requests are dealt with in numeric order within our Customer Services hours and your order may have moved through our shipping process by this point.
NB: We cannot facilitate cancellations of any clearance or sale orders once the order is placed.
Faulty Items And Returns
If the item you received is faulty, please contact customer support within 14 days; quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across a few photographs of the fault.
The photographs will be sent across to our representatives from the appropriate brand to determine the course of action. Please note that we will not be required to provide a refund if you continue to use the goods after discovering the fault.
If reported faulty and we have reached an agreement on any compensation measures in the form of a partial refund or discount then please note that the item will not be valid for any further refunds or exchanges if chosen to keep and continue to wear the item that has already been noted as faulty. Failure to cooperate will deem Scotty.Club non-liable to any instance of refund.
On returning a faulty or incorrect item you must also email us a photograph or scan of your proof of postage we can have that refunded to you also for the expenses caused by returning the faulty item to us.
NB: We can only provide reimbursement for returns shipping if you provide us with proof of postage in the form of a valid courier or postal office receipt. If your original order was paid by card then we will also need a valid PayPal address to pay the additional return shipping funds into- you will be contacted for this upon the packages return.